Enquiry Desk

Privacy

This page explains what personal information we collect, why, and what we do with it. “We” means Enquiry Desk, operated by Ali Haydar, a sole trader in Auckland, who is responsible for it.

Last updated: 26 October 2026

If you visit this site

  • The site has no cookies, no analytics, no tracking and no forms.
  • It’s hosted on Amazon Web Services. Like any web host, it handles basic technical details such as your IP address to show you the page and block attacks. We don’t use these to identify you.
  • The page loads its fonts from Google, so your browser connects to Google’s servers.

If you email us

  • We get what you send us. Usually that’s your name, business, email address, phone number and how enquiries reach you now.
  • We use it to reply, talk through your setup, quote and invoice. We don’t sell it, share it for marketing or add you to a mailing list.
  • We keep emails as long as we need them for the work. We keep invoices and payment records for 7 years, because NZ tax law requires it.

If you’re a client

  • To set up your desk, we need access to your inbox or website form, and 10 to 20 past enquiries with your replies.
  • We use these only to build and test your setup. We delete our copies of your past enquiries at handover. We remove our access to your inbox when the work is done, or sooner if you ask. If you choose ongoing tuning, we keep access only for that work.
  • The desk runs in accounts you own. Each new enquiry is sent to Anthropic’s paid API to tag it and draft a reply. Anthropic is a US company. It doesn’t use API data to train its models, and it deletes it within 30 days unless it’s flagged for misuse or the law requires otherwise. Anthropic’s data retention page
  • We don’t keep copies of the enquiries that go through your desk.
  • For your customers’ information, we act for you as your service provider. You’re responsible for telling your customers how you handle their information.

Your rights

  • You can ask to see the personal information we hold about you, and ask us to correct it. Email hello@enquirydesk.co.nz and we’ll reply within 20 working days.
  • If you’re unhappy with how we’ve handled your information, please tell us first. You can also complain to the Office of the Privacy Commissioner.

Contact

Privacy officer: Ali Haydar, hello@enquirydesk.co.nz